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This Privacy Policy was last updated on 6th June 2023

This Privacy Policy is used to inform visitors and users regarding our policies with regard to the collection, use, and disclosure of personally identifiable information such as your name, e-mail  address, shipping address, phone number, credit card information and other data, whether true or not,  that identifies you as an individual from that data alone or from that data and other information which  we have or are likely to have access. (“Personal Information”); and governs the usage of our Site which comprises of https://www.dedoco.com and its related sub-domains and any related applications (including mobile applications) and includes their respective internet-based services, features,  content, and functionality (the “Services”).

By using the Site, accepting the Terms of Use, and/or  making any use of the Services through the Site, you also agree to this Privacy Policy and consent to  the use, collection, disclosure and any other processing of your Personal Information contemplated  herein. If you do not agree to this Privacy Policy, you must not use the Site. The terms "we," "us,"  "our," refer to Dedoco Pte. Ltd. and our Affiliates.

We are committed to protecting your privacy and  complying with the Personal Data Protection Act 2012 of Singapore (“PDPA”). Consequently, we will only collect, record, hold, store, disclose, transfer and use your Personal Information as outlined in this Privacy Policy.

You must ensure that all personal data that you provide is true, accurate and complete and promptly inform us of any changes to the personal data.

Use permitted under applicable laws. We may also collect, use, disclose and process your personal data for other purposes, without your knowledge or consent, where this is required or permitted by law.


We may collect and process the following information from you:

Information (such as your e-mail address, telephone number, signature, gender and age) that you provide by completing forms on the Site, including if you register as a user of the Site, receive our newsletter, upload or submit any material via the Site, request any information or enter into any promotion we provide; in connection with your account, your log-in and password details; details of any transactions made by you through the Site; usage of the features, functions and tools available on Our Site.

Voluntary Provision of data: You are under no obligation to provide the information to us. However, if you choose to withhold the information or to revoke permission for us to receive the information, we may be unable to provide certain aspects of our Services to you. We will seek your consent before collecting any additional Personal Information which has not been notified to you (except where permitted or authorised by law). 

By providing us with any information relating to a third party (e.g. information of your customers, spouse, children, parents, email recipients, and/or employees), you represent to us and undertake that you have obtained the consent of the third party to provide us with their information for the purposes set out in this Privacy Policy, and have ensured that the third party is aware of, understands and accepts the terms of this Privacy Policy for the respective purposes. 

These Services do not address anyone under the age of 13. We do not knowingly collect Personal Information personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with Personal Information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us so that we will be able to carry out the necessary actions.

Personal Data How we collect Why We Collect
Identity and Contact data i.e., Name, Email, Mobile Number 1. Website chats / forms
2. Account registration
To communicate with you over phone or email to provide support of services to you.
Transaction Data in your use our services i.e., Signatures, D-VideoSign files, Details in D-Form, Certificates, interaction with other users 1. Usage of Dedoco platform and services
2. Via a Third Party who has been duly authorized by you to provide your information
To provide Dedoco services such as digital signatures and certificate authentication
Log Data i.e., IP address, device name, operating system version, configuration of app, time and date of use of services, other statistics Usage of Dedoco platform and services To provide support (e.g. for troubleshooting)
Marketing and Communications data 1. Marketing Survey forms
2. Marketing events and campaigns
3. Contact us forms
1. Marketing and promotional communications
2. Customize content shown to you and improve user experience
Job Application Data and Employment Data 1. Job Application Form
2. Employment Application Form
3. Human Resource Department Communication
1. To assess and evaluate your suitability for employment
2. To perform our obligations under or in connection with your contract of employment with us, including managing our employment relationship
CCTV Video footage 1. CCTV cameras in office premise
2. Stored on Cloud – Arlo service
Surveillance for security purposes


Contacting Us

Dedoco has appointed a Data Protection Officer in Singapore. To exercise your rights regarding Personal Data, or if you have questions regarding this Privacy Policy or our privacy practices, please email us at dpo@dedoco.com.


当社は、お客様から収集し受領した情報を次の目的のために使用することがあります:お客様の本人確認、当社の記録の更新および当社とのお客様のアカウントの維持;第三者の個人情報(例えば、受信者のメールアドレスおよび/または連絡先番号)の使用などのサービスの提供。より良いユーザー体験を提供し、お客様に表示されるコンテンツをカスタマイズするための第三者の個人情報(受信者の電子メールアドレス、名前、連絡先番号など)の使用、サービスの開発、運営、改善、提供、維持、お客様からの問い合わせへの対応と苦情の解決、サービスの使用方法およびサービスの改善に関する投票、調査、分析、調査の実施、お客様の予約/購入およびサービスに関する最新情報(例: 新しいオファー、新しいチャット、新しいサービスなど)の通知、など。これらの更新は電子メールおよび/またはプッシュ通知で送信され、お客様はいつでもこれらの更新の配信を停止することができます - 当社または厳選された第三者が提供する最新のサービスおよびツールに関するマーケティングおよび/またはプロモーション資料をお客様に送信します。これらのメッセージは、本質的に販売促進を目的としたものではありません。これらのメッセージは、電子メールおよび/またはプッシュ通知によって送信され、お客様は、お客様のアカウントを無効にしない限り、当社からのサービス関連メッセージの受信を拒否することはできません。当社は、お客様に通知していない追加の目的でお客様の個人情報を使用する場合、お客様の同意を求めます(ただし、法律で許可または認可された場合を除きます)。





7. Data Retention and Security

Period of retention

We keep your personal data only for so long as we need the data to fulfil the purposes we collected it for, and to satisfy our business and legal purposes, including audit, accounting or reporting requirements. How long we keep your personal data depends on the nature of the data.

In the absence of a need to retain personal data, we will either delete or aggregate it or, if this is not possible then we will securely store your personal data and isolate it from any further processing until deletion is possible.

Anonymised data

In some circumstances, we may anonymise your personal data so that it no longer identifies you, in which case we are entitled to retain and use such anonymised data without restriction, including for data analytics.

Security Measures

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Nevertheless, no method of storage or transmission is 100% secure. Although we will do our best to protect your information, we cannot completely guarantee the security of any Personal Data we may have collected from or about you,

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Accuracy and Completeness

We will use reasonable efforts to ensure that the Personal Data we use is sufficiently accurate and complete to minimize the possibility that incorrect Personal Data may be used to make a decision.

If you are submitting your Personal Data, or the Personal Data of another individual, you should ensure that all Personal Data submitted is complete and accurate. Please keep us informed if your personal data changes during your relationship with us.

8. Tracking technologies



9. Accessing and updating your Information

You can update your information through your account profile settings. If you believe that Personal Information we hold about you is incorrect, incomplete or inaccurate, you may request us to amend it by contacting us at dpo@dedoco.com. Additionally, you may request access to any personal information that we hold about you at any time by contacting us at dpo@dedoco.com. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you).

We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your Personal Information. There may be instances where we cannot grant you access to the Personal Information that we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

We will respond to your access and correction request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. Where we are legally permitted to do so, we may refuse your request. However, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

10. Withdrawal of Consent & Lodging of Complaint

To make a request to withdraw consent previously given, please contact us at dpo@dedoco.com. All requests to have Personal Data removed from Our databases or physical storage facilities will be entertained and performed within Our reasonable abilities. [Depending on the nature and scope of your request, the withdrawal of your consent may affect the scope and quality of the Services provided to you and we shall, in such circumstances, notify you before completing the processing of your request.

11. Visiting Our Site From Outside Singapore


12. European Union Privacy Rights

一般データ保護規則(Regulation EU 2016/679)(通称GDPR)のもと、お客様がGDPRの保護を受ける個人である場合、お客様はデータ主体として一定の権利を有する可能性があります。これらの権利に関する情報を請求する、または権利を行使するには、件名に「GDPR Request」と記載したメールを hello@dedoco.com 宛てに送信してください。メールには、あなたが支援を求めているGDPRの権利について具体的に記述してください。リクエストの開始に先立ち、追加の情報が要求される場合があること、および当社は特定のリクエストに関して手数料を請求する権利を有することにご注意ください。当社の審査が完了した時点で、お客様のリクエストが承認された場合、拒否された場合、または免除が適用される場合、お客様に通知されます。

13. Changes to our Privacy Policy